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Frequently Asked Questions

Tent Questions

How big of a tent should I rent?

The size of your tent will depend on many factors such as guest count, type of event (fully seated vs. cocktail style), will there be dancing under the tent, etc.? We also recommend a site visit, which we will do complimentary for you, to determine what size will fit in the event space.

Can you heat or air condition my tent?

Yes, we do offer propane blower heaters in-house. You will need to enclose the tent with sidewalls, which are available in Window, or Solid. This helps contain the heat. Please note you may need additional power for these heaters onsite. We do not have air conditioners in-house, however we can obtain this for you through one of our vendor partners. Again, you may need additional power onsite.

Do you provide lighting?

Yes – we do offer lighting inside all of our tents and there are many options to choose from. Please discuss your lighting needs with your rental consultant.

Rental Item Questions

Do you have an after-hours emergency number?

Yes – if you have an event emergency occurring within the next 24-48 hours, please call us at (860) 210-1204. We will do our best to accommodate your needs.

What are your delivery charges?

Our round trip delivery fee are calculated based on mileage. After-hours fees will occur any day before 8am and after 5pm on our regularly scheduled days and on any Sunday.

Do you offer setup and knock down as part of your services?

We do offer this service for our table and chair rentals as an additional fee. Tables $2.00 each, Folding Chairs $1.00 each, Chiavari and X-Back Chairs $2.00 each. If you have not arranged for this service in advance and your tables and chairs are not properly broken down, we will charge a breakdown fee.

Keep in mind, larger items such as tents, staging, dance floors, pipe and drape, and lighting already include setup and knock down in the rental price. We do not set up your linens, china, flatware, or glassware – this is typically done on the day of your event by you, your Caterer, your Venue, or your Planner. Bonus Tip: we do not recommend putting your linens on the day prior if your event is outside due to dew, bugs, etc.

How many guests can we seat at a table?

6-foot rectangular table: 6-8 people
8-foot rectangular table: 8-10 people
2-foot round table: 2 people
2-foot square table: 2 people
3-foot round table: 2 for dinner and up to 4 bistro style
4-foot round table: 6 people
5-foot round table: 8-10 people
If you are planning on a full place setting the lower quantity of seats is going to best suit your needs.

Do you have children’s tables and chairs?

Yes, we have children’s six-foot rectangular tables that seat 8-10 children. The children’s chairs are stackable and easily transported.

How many glasses or plates should we order for an event?

For a buffet, we usually recommend 1 ½ plates for each per person. For sit down dinners always order 10-20 extra just in case a piece is accidentally broken in serving or preparation. For glasses, we recommend at least (3) glasses per person.

Must we wash the dishes and glasses before returning them?

You are not required to wash the dishes or glassware, but please wipe off any food with a wet cloth to avoid being charged a cleaning fee when you return the items. Your glasses should be emptied of any beverages or garnishes. Bonus Tip: our racks and crates come wrapped in plastic, open the plastic from the top and leave the plastic around the bottom and sides to help keep the drippings from getting on your floor or inside your vehicle if transporting.

Do we need to wash the linens after using them?

No, you do not. The linens will come pressed and hung for your rental order, for no additional charge. We will also provide mesh bags for the return of the used linens. You simply shake the linens free of food and debris and place them in the mesh bags provided. We do ask that you return the hangers as well. Do NOT put soiled linens in trash bags as they will mildew and that may incur a charge.

How long will a sterno burn in your chafers?

Usually 2-3 hours, which should be long enough for most events. However, we can provide extra sterno on request for an additional charge.

What size table is used for wedding cakes?

Depending on the setup and the size of the cake, a 3’ or 4’ round table is used for the wedding cake display. We have also seen them display on 30” round hi-top cocktail tables as well as farm tables, which are beautiful!

Process and Policy

How do I get a quote?

There are several ways to obtain a quote from your Mckenzie Events team!

1. You may fill out a quote request online and we will return the quote to you as soon as possible.
2. You may call and speak with one of our rental consultants and we can email you a quote within minutes.

How soon before my event should I place my reservation?

Ideally we recommend that you make your reservation at least three to six months prior to your event date for a large affair but if your event is soon, please give us a call to see if we have availability.

To make a reservation, we ask for 30% of the total rental as a non-refundable down payment, and the balance is due upon delivery of the equipment.

Is there a refund for unused rental equipment?

We do not issue refunds on unused rental equipment. Rental items and equipment are rented by time out, not time used.

What is a damage waiver?

Mckenzie Events offers an optional damage waiver to protect you against accidental breakage or damage to our equipment. We add it to the rental charges, but it is not taxed. Please save and return all broken or damaged items (or take a picture to send us) so the waiver can be applied. A damage waiver does not cover missing items or negligence; we charge full replacement costs for equipment you do not return.

If you decline the damage waiver, we require a cash or credit card security deposit and will charge full replacement costs on all items that are broken, damaged or returned with permanent stains or other obvious damage.

Why is there a damage waiver?

Damage waiver is offered as an optional cost to protect the customer against accidental breakage or damage to equipment. (The customer must save and return all broken/damaged items, or take a picture, for the waiver to take effect. Damage waiver does not cover mildew.) A full replacement cost will be charged for any missing items.

You may also consider purchasing wedding or event insurance through your insurance provider. If Mckenzie Events is listed as an additional insured, the policy may replace our damage waiver.

How late can we adjust reservation quantities?

Quantities can be adjusted up to 48 hours prior to pickup or delivery depending on availability of the products and the personnel. Please keep in mind that we pull our orders at least one day in advance and typically load our trucks the day prior to your delivery, so any last-minute changes could incur additional fees.

Are deposits refundable?

The 30% down payment is NON-refundable.